1. Refund Processing Time
We are dedicated to promptly and efficiently processing refund requests. Refunds are typically processed within a timeframe of 3 to 20 business days from the moment we confirm the successful initiation of the refund.
2. Refund Method
The refund method will be contingent on the original payment method you utilized. For example, if a credit card was used, the refund will be credited back to the same credit card used for the initial payment.
3. Checking Refund Status
You can ascertain the status of your refund by reviewing your order details on the Casnafashion Store. Please note that the refund progress might not be immediately displayed, so we recommend checking again after a few days.
4. Refund for Invalid or Expired Credit Cards
Refunds are typically processed back to the original card used for the initial payment. If your card has expired or is no longer valid, please contact your bank or card issuer for assistance.
5. Received Amount Less Than Initial Refund Amount
If you receive an amount less than the refund amount displayed on the order page, there could be a few reasons:
- Bank Commission Fee: Some banks may deduct a commission fee during fund transfer, resulting in a slightly reduced refund amount.
- Exchange Rate Fluctuation: If the exchange rate has changed compared to the payment time, the refunded amount in your local currency might vary slightly.
6. Contacting Support
Should you have uncertainties about your refund status or further queries, feel free to reach out to Casnafashion Store’s customer support for assistance. We will provide specific information about your refund and assist in resolving any issues.
Please keep in mind that refund processing times and specific procedures can vary based on factors such as your location, the payment method used, and the policies of involved payment processors and banks. If you have concerns regarding your refund, it is recommended to contact both Casnafashion Store’s customer support and your bank for clarification and assistance.
