1. Returns
If your order doesn’t align with the item description, photos, or arrives damaged/short within 30 days from receiving the item(s), we gladly accept free returns from the United States. Customers can conveniently return products by mail. Return labels for defective products can be easily downloaded or printed.
2. Eligibility for Returns
To qualify for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. The item must also be accompanied by the original receipt or proof of purchase.
3. Initiating a Return
To initiate a return, kindly Contact us or send an email to support@casnafashion.com with your order number and details about the product you wish to return. We will promptly respond with instructions on how to proceed with the return.
4. Shipping Costs
Returns are free, provided the item remains unused, undamaged, and is returned with its original packaging, safety seals, and labels intact. Please be aware that if the return is due to a change of mind, associated return shipping fees may apply.
5. Exchanges
We will only replace items if they are faulty, damaged, or do not match the order details you initially placed. In such a situation, please contact us or send an email to support@casnafashion.com with your order number and product details.
